VERIZON
One of the largest communication companies in the world, with offices in over 150 locations globally needed an efficient customer engagement platform with an effective sales-flow channel. There was a business need to increase sales, reduce response time and increase revenues by 27%
THE CHALLENGE
The business challenge was multi-fold creating a sub-optimal customer experience:
- Disconnected views into systems, processes and internal identification codes
- Inability to easily configure non-standard options or upgrades
- Lack of multidimensional visualization with drill-down capabilities across historical sales of systems, configurations and clients
- Missing comprehensive product library, showcasing platforms, systems, components and accessories
THE DT ADVANTAGE
The strategic approach was to build a distributed, scalable and resilient cloud-native platform, through a multi-pronged approach.
- Identifying baked pre-existing configurations to building new rules based configurations
- Comprehensive digital product library serving as the real-time knowledge base
- Multi-dimensional data analytics view to drive customer identification
As a result of this implementation, the application today enjoys a high rating amongst users, with over 200,000 downloads achieved so far.
